Frequently Asked Questions
These Frequently Asked Questions are meant as a guidance to answer any you may have. We are always looking to expand the information we are providing to make your experience as easy as possible. If you have a question not addressed in the Frequently Asked Questions provided, we ask that you contact us at [email protected].
We are always here to answer any questions or concerns you may have…we love hearing from you!
Most of our products are custom designed, printed and manufactured specifically to each customers specification. So, the cost varies depending on the quantity you need, your desired time frame, and our available production time. However, we do have our Instant Pricing that you can use to determine an estimated cost and you can always touch base with us directly at [email protected] and we can do the same for you.
Yes, just send it to us at [email protected] so we can confirm that it is in the correct format prior to submitting an order. Otherwise, we would have to do a redesign, which could result in delays.
Yes, we are here to make this as easy on you as possible. We include two (2) hours of design and setup time in the cost of our products. If you provide us with a good description or guideline of what you would like, then we should have no problems designing something for you.
You can refer to our size charts that are conveniently located in the description of each product or by referring to our Size Charts page of our site.
Digitally, yes. We will not go into production until you have approved and signed off on every proof prior to production.
You can have logos added via screen printing or heat transfer, but we cannot dye new logos into the fabric via sublimation once they are made.
Any font can be used, we only ask that you send it to us at [email protected] if you opt for one that we do not already offer. There are no limits on numbers, and we size everything accordingly to make every name and number look just right on each jersey.
No. All our products are fully sublimated with the names, numbers and background design. This means they will never fade, crack, or wear off like screen printing or heat transfers.
We cannot. In order to dye the products, we must start with the blank fabric and then manufacture them once it has been sublimated.
It varies depending upon the quantity, complexity, and our available production time. With no rush fees, the average turn-around time runs 2-3 weeks from the time of you have given final approval of your artwork.
No, we size the design specifically for each size. Many companies do not do this so your design would be affected as the sizes got smaller, but most definitely not with us.
No, the sublimation will never fade, crack, peel or wear off and it breathes with the fabric while adding no extra weight. It will be there if the fabric itself is!
Yes, it is. Fortunately, we have inks made specially for our printers to get rid of that problem.
There is a 50% deposit due upon placing your order
Once you have received your proof and design work has begun you would be billed $50 per hour. However, the entire deposit becomes nonrefundable once you have already approved the artwork and production has begun.
Yes, it is possible. Simply contact us directly at [email protected] with your order information and requested turn-around time so we can let you know if we have availability for a rush order. Please note, there are additional fees that will apply.
No, since we include two (2) hours for design and set-up time in the cost of the products, we require a deposit prior to starting your project.
We can print the collars (additional fees may apply), the cuffs and mesh cannot be printed. However, we can offer different colored mess, collars and cuffs for bulk orders.
No problem, we will repair or replace it for you.
No problem, if it is found not to be in accordance with what you had approved then we will absolutely replace it for you.
Because we work with many sponsors, we may already have their logos on file. Just contact us at [email protected] to find out. If we do not, you will need to contact your sponsors directly and request it in .ai, .psd, or .pdf format.
We can put your team name in a font for no additional charge. However, if you would like something more elaborate then additional fees will apply. Contact us directly at [email protected] with a description of how you would like your team logo to look and we will get you an estimated cost.
Please feel free to contact [email protected] with any additional questions you may have. This allows us to keep our Frequently Asked Questions updated and to ensure you receive the best possible experience ordering from us!
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